Shipping policy

Last updated October 28, 2024

This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms.

Customer Support Hours

Have questions about your order, subscription, or account? Our Customer Support team is happy to help.

We will attempt to respond to email inquiries regarding orders within 24-48 hours.

Email: orders@eigenskin.com

Please use the chat portal for swifter response times.

Orders are hand packed on Mondays and Thursdays each week. 

Orders placed before 1:00 PM PST on Sunday will be processed on the following Monday. Orders placed before 2:00 PM PST on Wednesday will be processed on the following Thursday.

We offer shipping options via USPS within the United States from Santa Clara, California. 

To track the status of your shipment, click on the provided tracking number, which will redirect you to the USPS site. It may take up to 24 hours before package status information becomes available.

If you do not receive your shipment 7 days after the ship date, or you believe it is otherwise mis-delivered, returned-to-sender, missing or stolen, please contact Customer Support for further assistance. We do not offer international shipping at this time.